FAQ – Frequently Asked Questions

What is RxTap?

RxTap is a smart health tool that uses an NFC-enabled wristband to store and access important health information.

How does the wristband work?

Each wristband has a secure NFC chip that links to your digital profile. Simply tap the band with an NFC-enabled smartphone to view your health information (no app needed).

Do I need a specific type of phone?

Most modern smartphones support NFC. Please check your device compatibility before purchase. iPhones (iPhone 7 and up) and most Android phones support NFC reading.

What information can I include?

Depending on the package you select, you can include your medication list or full health profile.

Is my information safe?

We use secure, encrypted links, and profiles are only accessible by tapping your specific wristband. However, users are responsible for keeping their wristband safe.

Can I update my profile?

Yes! All packages come with one free update. You can purchase additional updates or subscribe for unlimited updates.

What happens if I lose my wristband?

If your wristband is lost or stolen, contact us immediately. We will deactivate the link associated with your wristband and assist you with a replacement (additional charge may apply).

Security Tips for Your RxTap Profile

Your RxTap health profile is stored on a secure Notion page and accessed through a private link embedded in your wristband. To help protect your personal information, please follow these important guidelines:

• Treat your wristband like you would a medical ID or insurance card. It contains a link to your personal health information. Anyone who scans the wristband can view your profile.
  

• Keep your link private. Share your RxTap profile only with trusted individuals such as healthcare providers or emergency contacts.
  

• If your wristband is lost or stolen, contact us immediately. RxTap will deactivate the link associated with your wristband and assist you with a replacement, subject to any applicable replacement fees.

• Use a secure email account. Make sure your email is protected with a strong password and two-factor authentication.

• Review your information regularly. Let us know if your health information changes or if you suspect unauthorized access.
  

At RxTap, your safety and privacy matter. While we take every precaution to protect your data, your vigilance plays an important role too.